Reference

Privacy Policy for Your Account

Q: Can I ask for a copy of my account data?

Yes, where local law gives you that right. Email privacy@paus138.bet with your username, registered phone number, and request type. We verify ownership before sending any account data.

Q: Can I correct a wrong phone number or profile detail?

Yes. Contact live chat, WhatsApp, or privacy@paus138.bet and include the detail you want corrected. We confirm account ownership first, then update eligible profile data in our system.

paus138 keeps your account details, wallet records, and lobby activity in one policy, so you know what we collect when you open an account, use DANA, OVO, GoPay…

Account data scopeDANA OVO GoPay QRISCookie choicesRequest path

Explore Lobby Read FAQ

What We Collect and Why

paus138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear data use lets you decide whether to open an account with confidence. We collect the details you enter during account setup, the device signals needed to keep sessions secure, cookie data that helps the lobby load correctly, and wallet records tied to DANA, OVO, GoPay

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or QRIS activity. If you request a withdrawal, we may check account ownership before releasing funds to the same wallet path. We do not sell your personal data. We share limited data only with service providers that help operate login, payments, security checks, analytics, and customer
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care. If your local law gives you access, correction, deletion, or restriction rights, you can ask us to act on them. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP HOURS

Reach Us About Your Privacy

Fast privacy help matters when your account or wallet details need attention. We route privacy requests through live chat, WhatsApp, and email so you can ask for a data copy, correct a profile detail, or report a login you do not recognise. Our team handles privacy messages from 09:00 to 23:00 WIB, including requests sent from Bandung and other Indonesian cities.

Team online

Live chat

Open live chat from the account menu and choose Privacy Policy as the topic. We ask for your username and recent login detail before discussing account data, so your message stays tied to the right profile.

WhatsApp help

Message our WhatsApp line during 09:00 to 23:00 WIB for privacy questions linked to wallet records, device access, or a correction request. We never ask you to send your password in chat.

Email request

Send privacy requests to [email protected] with your username, registered phone number, and request type. Email works well for access, deletion, or correction cases that need written follow-up from our team.

ACCOUNT CARE

How Your Data Stays Manageable

Your privacy control should be practical, not hidden in legal wording. We organise requests by account step: registration, login, wallet action, game session, and support contact.

Account setup

When you open an account, we store the username, phone number, password hash, and contact choices you provide.

Payment records

DANA, OVO, GoPay, and QRIS records are kept with transaction IDs, time stamps, and status codes.

Cookie handling

Cookies help remember session state, language choice, and basic lobby performance.

Device security

We log device type, browser, IP range, and session timing to detect unusual access.

Retention rules

We keep account and payment records only as long as needed for operations, dispute handling, security, and legal duties.

Change requests

You can ask us to correct contact details, update a privacy preference, or provide a copy of data linked to…

Questions About Data and Rights

This FAQ focuses only on privacy questions we receive from account holders in Indonesia. Use it to understand what data sits in your profile, how wallet records are handled, how cookies work, and how to contact us when you want access, correction, or removal. For account-specific action, include your username so we can trace the right record.

We collect the details you enter, such as username, phone number, password hash, and contact choices. We also record login time, device type, and security signals needed to protect your account.

We store transaction references, wallet channel names, time stamps, and status results for DANA, OVO, GoPay, and QRIS activity. We use those records for reconciliation, support checks, withdrawals, and privacy request handling.

Yes, where local law gives you that right. Email [email protected] with your username, registered phone number, and request type. We verify ownership before sending any account data.

Cookies help keep you logged in, remember basic preferences, and measure page performance. You can clear cookies through your browser settings, but you may need to log in again afterward.

We keep records for the period needed to run the account, resolve disputes, check payment activity, maintain security, and meet legal duties. After that, we remove or anonymise data where permitted.

Yes. Contact live chat, WhatsApp, or [email protected] and include the detail you want corrected. We confirm account ownership first, then update eligible profile data in our system.

Only team roles that need access for privacy, security, wallet checks, or customer care can handle your request. We limit internal access and keep the request tied to your verified account record.

Privacy Policy for Your Account

Reach Us About Your Privacy

Live chat

WhatsApp help

Email request

How Your Data Stays Manageable

Account setup

Payment records

Cookie handling

Device security

Retention rules

Change requests

Questions About Data and Rights

01 What personal data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS details?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy on the site?

05 How long do you keep my account and payment records?

06 Can I correct a wrong phone number or profile detail?

07 Who can see my privacy request inside paus138?

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