Reference

paus138 Ketentuan Legal untuk Akun Anda

We put the legal position on one page and keep the wording plain.

IndonesiaLocal lawMobile readyAccount data

What Applies When Access Is Allowed

paus138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

The rule set changes by region, and that is the reason this page exists. We only let the terms apply where local law permits access, and we keep the wording tied to the account you actually use. If a region, payment route, or verification step changes,

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we say so before you move on. When a chip shows DANA, OVO, GoPay, or QRIS, it marks a funding path that can be used only when your account and location meet the current conditions. We may ask for identity checks before correcting a name, changing
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an email, or handling a dispute record. Read the page that matches your country setting, then use the contact path here if you need a correction or a copy of what we keep.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where To Send Legal Requests

Legal questions are handled through the same contact paths you use for account help, so you do not need a separate form. Live chat is the fastest route during 08:00-22:00 WIB, while email gives you a written trail for a request. If you are in Bandung, the page and chat load the same on phone or laptop, and we ask for the email on file before we change anything.

Team online

Live Chat

Send a message from your account and ask for a legal change, a data copy, or a region check. We use the email on file and recent account activity to match the request.

Email

Use email when you need a written record of your request, especially for account corrections or access questions. Include your registered email, the page topic, and the change you want us to make.

WhatsApp is useful when you want a fast status check before you send documents. We will point you to the right next step, then move the request back to the secure account channel.

DATA SAFEGUARDS

How We Handle Your Records

We keep the legal side tied to the account you actually use, so data handling, cookie settings, and security checks stay consistent across devices.

Data Use

We use account details to confirm access, process legal requests, and keep a record of changes you ask for.

Cookies

Cookies help the page remember your session, language, and security state on mobile or desktop.

Account Security

We check the email on file and may ask for a recent action on the account before making sensitive changes.

Retention

We keep request logs and account records only as long as needed for verification, dispute handling, or local record rules.

Request Changes

If your name, email, or region details need correction, send the request from the registered address and say exactly what…

Contact Path

For legal questions, use live chat for a quick check or email when you need a written trail.

Questions About Access And Changes

These are the legal questions we hear before an account is opened or a profile is changed. We keep the answers tied to your region, your account email, and the contact path you use, so you know what applies before you send a request. If local law changes, we update the page and explain what that means for access, records, or correction requests.

Access depends on local law and the region checks on our side. If your location is outside the area we can serve, we stop the process before any account step is accepted.

Send the request from the email on file and say which account details you want copied. We use that match step to confirm the request before we share any records.

Yes. Contact us from the registered address, name the exact field that needs a change, and add the new detail. We may ask for a quick verification step before we edit it.

Live chat is fastest for a short check, and email is better if you want a written trail. For sensitive changes, we may move you back into the secure account channel.

We keep records only for the period needed for verification, request handling, or any local record rule that applies. After that period, our systems remove or limit access where possible.

Cookies do not change your terms, but they help us remember session state, language, and security checks. If you clear them, you may need to sign in again before sending a request.

paus138 Ketentuan Legal untuk Akun Anda

Where To Send Legal Requests

Live Chat

Email

WhatsApp

How We Handle Your Records

Data Use

Cookies

Account Security

Retention

Request Changes

Contact Path

Questions About Access And Changes

01 Can I access from outside Indonesia?

02 How do I request a copy of my account data?

03 Can I correct my name or email?

04 Which channel should I use for legal questions?

05 How long do you keep account records?

06 Do cookies change my account terms?

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